The main airport available for Brisbane and the Queensland State is Brisbane Airport. The main objective of its administration is to make everything comfortable and easier for passengers and in fact this objective has pretty much been achieved in the form of their passenger services and their terminals. Whether one is a first time visitor or a domestic passenger, the passenger services that are offered are great. It annually handles 17.5 million passengers.
International Air Transport Association (IATA) has recognized Brisbane Airport as the world’s most customer focused and efficient privatized airport. It is located around 20 minutes drive or 13 km away from Brisbane CBD. There is a variety of reliable, cheap and accessible transportation means including hotel transfers, car rental, taxis, Airtrain and shuttle buses available for passengers. For the convenience of passengers, car park with different parking options are available at both Domestic and International Terminals. The airport has two runways one is 3500 meters long and other is 1700 meters. As per its master plan, a 3600 meters long runway is to be built parallel to the current main runway. The new runway is expected to be completed and operational by 2015 at earliest.
Brisbane Airport has a separate Domestic Terminal for passengers traveling domestically and an International Terminal for international travelers. Although the domestic and international terminal are just 2km away from each other, for passenger transportation to and from these two terminals, the inter terminal passengers services carts are available for the convenience of passengers. The Airtrain and taxi primarily serve the transportation between domestic and international terminals of Brisbane Airport. The taxis are available outside the terminal. Whereas, the Airtrain runs from 6am to 7pm after every 15 minutes.
A variety of snack outlet, bars and cafes are also available at the International Terminal. At Level 4 these facilities are available before customs and are located after customs at Level 3. Even at the arrivals areas of Level 2 there are some services and cafes available for the passengers. Moreover, the level 2 of the Domestic Terminal has a range of retail outlets such as jewellery, fashion, souvenirs and news and books. A variety of shops such as news, magazines, books, souvenirs, jewellery, Aborginal artefacts, clothing, food and wine, music, games and luggage are also available for passengers at International Terminal. For the convenience of passengers the baby change rooms are also available at Brisbane Airport. Located on all levels of domestic and international terminal, the baby change rooms are equipped with bottle warmers, microwaves and change tables. Moreover, bathrooms are also available on all levels of the airport.
In order to provide assistance to the passengers with bus tickets, accommodation reservation, limousine and tickets for theme park, the Southern Queensland Tourism is operating a Visitor Information and Booking Desk. This desk is located on international terminal’s level 2. The luggage trolleys are available at International Terminal’s Level 2 and 4. While at Domestic Terminal the passengers pick up/set down road is the place where passengers can find the luggage trolleys. Moreover, the trolleys are also available at level 1 and the car park of the Domestic Terminal. Wifi hotspots are available for convenience of passengers at both the Domestics and International Terminals of Brisbane Airport. At the international terminal, phone cards available Southern Queensland Tourism on level 2 and at News Travels located on level 2, 3 and 4. While at the Domestic Terminal, the phone cards are available on level 1 and at Newslink on level 2.